Technical Support - Lead

Sep 17, 2021🔗 👁️ 11 11 Views

🏢 Cova 📍 Denver, CO

💰 DOE 🗓️ Full-time 🏷️ Information Technology 📛 No license required


About our company

Whether it's opening day or scaling to multiple locations, getting your business online or on the road with home delivery, Cova is here to help you run your cannabis store and realize your dispensary vision. Our award-winning retail platform is renowned for its built-in compliance, intuitive ease-of-use, and unparalleled reliability. Let us simplify your operations, so you can focus on what really matters—your customers.

Job description

This individual will report to the Director of Operations and will focus on the growth of technical knowledge and skill set of the Support team while increasing scalability by removing obstacles that stand in the way of creating a great client experience. You will be tasked with identifying technical and product knowledge gaps, accessing skill needs, as well as training, toolsets, coaching and supporting client’s issues. This role is responsible for in-depth troubleshooting, investigation, and analysis to provide potential solutions to clients and better identify true defects and usability limitations for the Product teams. This role provides API integration support and acts as a liaison between clients and API partners.

Duties and responsibilities

Qualifications

Qualifications include:

Application process:

If you are interested in joining our company and are committed to succeeding, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted