Technical Support Analyst

Jun 13, 2019🔗👁️ 38 38 Views

🏢 Jane Technologies 📍 Santa Cruz, CA

💰 DOE 🗓️ Full-time 🏷️ Information Technology 📛 No license required

About our company

Jane is building the future of eCommerce.

Jane Technologies, Inc is an MIT-founded, high growth, and rapidly expanding technology company in the cannabis industry. As the cannabis industry's first complete real-time marketplace, we aim to provide consumers with a confident, safe and simple shopping experience. Users can browse local products in real-time, compare by price, proximity or popularity and place orders at local stores for pickup or delivery - all on the industry's largest marketplace. Our platform integrates directly with POS systems at retail locations and leverages this real time data to provide an "it just works" experience for both the retail operators and end consumers. Additionally, Jane provides key data insights to industry stakeholders via our growing analytics platform.

Job description

The Technical Support Engineer will liaise between dispensary teams, our partner success team, and our developers to ensure technical issues are troubleshooted in an efficient manner. The Technical Support Engineer will have the ability to communicate resolutions effectively or properly escalate unresolved issues to the appropriate internal teams.

Culture is the single most important component of Jane's success to date. A successful candidate will thrive in our environment of mutual support, relentless pursuit of excellence, creativity, and complete lack of ego.

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To learn more about who we are, our culture, and whether this is the right place for you, read our Key Values profile: Check out our product at:

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.