Product Support Agent

Jun 17, 2019🔗👁️ 44 44 Views

🏢 Flowhub 📍 Denver, CO

💰 DOE 🗓️ Full-time 🏷️ Information Technology 📛 No license required


About our company

Flowhub is on a mission to help cannabis dispensaries simplify operations and unlock business growth. The largest retailers in the industry trust Flowhub to manage inventory, stay compliant, and process $1B+ in cannabis sales annually.

Job description

Product Support is an integral and crucial element of Customer Success. Product Support Agents interact with our customer base more than any other role which means Product Support is the voice of Flowhub. Flowhub is intently focused on delivering world-class customer experiences and firmly believe this is what differentiates us from our competition.

As a Product Support Agent, you will field and resolve inquiries from our customers through Phone, Email, and Screen Sharing solutions. Inquires range from general questions and feature requests to reporting software bugs. Our Product Support agents also fulfil new and replacement hardware requests in addition to assisting with various special projects that come up from time to time.

The ideal candidate is an outstanding problem solver that thrives on assisting others. You are an excellent listener that identifies the true problem being presented and finds creative resolutions. You excel at communicating in a professional and empathetic manner.

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