Created by women for women, MyJane is a new wellness community designed to empower women to feel better. Our mission is the normalize the cannabis experience for women by offering the first premium, curated cannabis service — tailored to meet women's individual needs and address their most-cited wellness concerns.
Are you obsessed with designing intuitive customer experiences and thrive in highly productive and collaborative environments? Well look no further! We are seeking a key player as our Product and Process Manager. This position isn’t just about ‘product management’ nor is it just about ‘project management’ – it’s about the creation of new products and features for our member platform and establishing processes for management of product requirements throughout the entire development life-cycle. This person establishes processes for product release, is proficient in working with cross-functional teams and can translate customer and business needs into product definitions. This person should be familiar with and can carry out standard industry best practices and rely on experience and judgment to plan and accomplish goals. This person will monitor and react to customer and consumer needs and feedback, constantly improving and expanding the experience for our members that is personal, compassionate, honest and discreet.
What does Product and Process Management look like?
Translate the customer experience into a logically sequenced and optimized product roadmap
Run user research, usability studies, data-driven experiments to inform product direction
Maintain and prioritize a product roadmap and backlog and ensure that new features and enhancements are validated and clearly specified
Lead a cross-functional team to ensure we implement the product vision efficiently
Collaborate with product, marketing, compliance, membership and engineering leaders across the organization to guide the platform roadmap pinpointing new requirements and features
Oversee enterprise-level product planning including identifying new opportunities as well as incorporating a rolling roadmap of business projects and technology initiatives
Write complete and detail-oriented product requirements documents and ensuring clear communication of those requirements to the business, design, usability and development teams
Manage the development and/or enhancement of a product even beyond deployment and delivery – user documentation is critical
Customer focused with deep empathy and understanding of customer needs and pain points
Liaise with operational units to ensure technology platform is in sync with logistics and supply chain functionality
If YOU possess these qualities, we want to meet you!
4+ years product management experience in a technological industry
2+ years experience in consumer-facing products and/or ecommerce technologies
Natural ability to make stuff happen around you through influence. You handle chaos, ambiguity and complexity, in a detailed, organized way
Ability to prioritize ruthlessly and drive excellence in planning and execution
Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly platforms and customer-facing features
Excellent communication and persuasion skills; demonstrated success building buy-in for an innovative and bold vision
Strong analytical and quantitative skills; strong bias towards data-based decision making and comfort with pro-forma financial and operational analysis
Implementation orientation; demonstrated ability to translate strategic differentiators into innovative and detailed product requirements
Technical fluency; comfort understanding and discussing architectural concepts, schedule trade-offs and new opportunities with technical team members
Proven ability to make smart feature (customer experience) versus time-to-market trade-offs; experience using data and metrics to back up assumptions and assertions of business value
Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
Can establish and track KPIs that demonstrate the overall health of a product portfolio
Has lead the development and launch of moderately complex products
Has an understanding of development technologies and distributed web-based systems
Working knowledge of at least two or more functional areas such as product management, engineering, UI, sales, customer support, finance or marketing
You must be 21 years of age to apply for this position
Experience in the cannabis industry highly desirable
You must be able to work in our Orange County offices