IT Support Specialist

Feb 7, 2022🔗 👁️ 9 9 Views

🏢 GW Industries 📍 Portland, OR

💰 DOE 🗓️ Full-time 🏷️ Information Technology 📛 No license required


About our company

Come join us at Groundworks and help to support our mission of bringing wonder, wellness and positive social change through exceptional cannabis experiences and products! Groundworks encompasses production, retail, distribution, and processing. If you've ever been interested in working for within IT in the cannabis space, this role may be for you. We're transitioning our technical functionality to develop a more stable, scalable environment that not only supports but partners with the organization as a strategic partner.

Job description

The IT Support Specialist supports the organization with IT solutions, through the use of a ticketing system and technical documentation, by: processing end user requests for technical assistance to the point of resolution with excellent end user service throughout. Where appropriate, the analyst will initiate proper escalation of issues and provide appropriate analysis/documentation to other parties as required to provide effective resolution while retaining ownership of the issue.

This role is also responsible for proactive systems and software monitoring, as well as proactively notifying end users of system outages, necessary maintenance actions, and system performance issues through written or verbal communications. The analyst will also coordinate with 3rd party vendor support for outsourced alarm and camera equipment installation and maintenance and assists with training end users for basic desktop and hardware use and function.

This is accomplished by way of a respectful, constructive, and energetic style guided by Groundworks' core values and long-range objectives.

This role reports to our office in Portland, Oregon and is a hybrid position.

This is accomplished by way of a respectful, constructive, and energetic style guided by Groundworks' core values and long-range objectives.

People

Process/Technology

Customer

Finance

Required Qualifications

Preferred Qualifications

Physical Requirements