IT Specialist

Aug 25, 2021🔗 👁️ 14 14 Views

🏢 Cresco Labs 📍 Pittsburgh, PA

💰 DOE 🗓️ Full-time 🏷️ Information Technology 📛 No license required


About our company

Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal.

Sunnyside , Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry.

MISSION STATEMENT At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

Job description

The IT Specialist will take ownership of customer issues reported and see problems through to resolution. (S)he will research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Documenting troubleshooting and problem resolution steps, creating knowledge base articles when appropriate, for routine issues. Participate in queque call coverage or emergency response. Be familiar with regulatory & security standards, best practices and company requirements.

Essential Duties and Responsibilities

Knowledge, Skills, and Abilities

Education and Experience

Typically requires a BS or equivalent combination of education and related experience.

Job Function Analysis Physical Demands

Lifting/Carrying

Traveling

60-75%

Environmental Conditions:

Typically will be in an office setting seated, or working from home in artificial light and working for prolonged periods of time on the computer. Some travel may be required.

ADDITIONAL REQUIREMENTS

Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry