Purpose-built inventory management software to grow your cannabis business.
The cannabis industry's first SaaS platform that actively manages inventory across all stages of the supply chain and solves real business problems.
As an Implementation Analyst, you will lead Roshi customers (cannabis brands, processors and manufacturers) through implementation, including onboarding, system configuration, adoption planning and roll-out. You will consult customers on strategic use of the platform and offer creative solutions through product and process. You will establish success criteria for your projects and ensure that your customers are receiving the full benefits from our solution.
Establish a trusted advisor relationship with each assigned customer and drive continued value of our products and services
Lead customers through implementations to meet business objectives
Manage relationships with high levels of trust and satisfaction
Channel feedback about the use of Roshi platform to influence product roadmap
Deliver all projects on-time and within scope
Troubleshoot issues to achieve a fast resolution
Ensure the customer will be a positive reference to other customers/prospects
Minimum 2-3 years of experience in customer-facing roles leading SaaS implementations or related customer-facing experience
Strong project management skills
Excellent communication skills (verbal, written, and presentation)
A self-starter with a passion for problem-solving, creative solutioning, and process development
Willingness to 'roll up one's sleeves' and assist wherever needed
Detail-oriented with the ability to set priorities and be flexible in a changing environment
Ability to discuss modern web practices and technical concepts (APIs, etc)
Team player who enjoys working in a new industry in a fun, fast paced environment.
Ability to travel within CA up to 25%
Cannabis Industry experience a plus
Position is full time, salary and may be based out of our San Francisco or Oakland offices.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.