Implementation Specialist

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Mar 18, 2022🔗 👁️ 314 314 Views

🏢 Cova 📍 Denver, CO

💰 DOE 🗓️ Full-time 🏷️ Information Technology 📛 No license required

About our company

Cova has been the fastest growing software solutions company in the history of the legal cannabis industry and is now the #1 POS in North America. After launching commercially less than 4 years ago, we surpassed over 50 other companies as the industry preference. Through constant product innovation, execution of a clear growth strategy and high integrity in everything we do, Cova delivers a premium service to its clients.

We design and build products on an open API architecture platform that elevates the dispensary retail experience. Our point-of-sale solution (POS) is purpose-built for cannabis retail and is based on years of experience in high growth/high complexity industries.

The legal marijuana market is on a fast growth trajectory with more new states legalizing every year. 5 more just passed in Nov 2020 and 2 additional states legislatively opted for retail operations in 2021.

Cova operates as a young company that spun out of a solid, well-established 20+-year-old software company called iQmetrix. Collectively, our software can be found in over 20,000 stores across North America in several verticals, and we support retailers with one location and others who have thousands. Cova has invested heavily to have the industry-leading platform for enterprises and is technologically ahead of where the industry is heading.

Let's shape the next generation of cannabis retailers together, and own it.

Job description

The Launch Team is part of Cova Operations team and is responsible for the customer journey from contract signing to store go live.

Job Summary:

We are looking for talented and driven Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical “Onboarding” of a store requires two virtual remote sessions that include hardware configuration and store training. During which time you would be in communications with a Project Coordinator who would be handling the back-end elements (inventory, cash management, operations) of setting up that store. Outside of the 2 scheduled remote sessions, follow-up and ad hoc emails and calls may be required to help flesh out any outstanding training or configuration challenges.

Responsibilities:

• Interact with store management and confirm all arrangements

• Ensure Hardware is present

• Communicate internally that all essential elements for the installation are in place and if not advance steps necessary to complete the installation of equipment and wireless set-up.

• Gather any last-minute needed updates from the Client about products or pricing that need updating in Cova before we launch or cutover the systems.

• Ensure the networking is sufficient & get detail for setup (router, available ethernet ports, etc.)

• Setup & Install Hardware (Tablets, Scanners, Printers, etc.)

• Coordinate with store management to provide Training: Frontend Point of Sale (POS) system (which is a tablet-based ordering and transaction module) and the Backend (HUB): Accounting, Purchasing, Promotions, Reporting platform (Web-based platform for doing back-office tasks and supervisory tasks).

• Assist the store in organizing their inventory counts to reconcile at cutover

• Provide Remote Support at launch: As the system turns on assist (train) on how to use Cova and help them troubleshoot any problems.

• Communicate (verbal and written) clearly with all the Cova launch support groups about progress, status and issues.

  Qualifications:

• Organized and self-managing – planning time, self-guided learning, and remote session preparation

• Reliable and confident – once trained, an ability to convey expertise

• Solid, professional, and demonstratable business acumen preferably experience with Enterprise level client interaction

• Communications skills – as the liaison with the customer and Cova Support, sharing situational information that is clear and understandable

• Interpersonal skills – ability to work with an array of personalities and technical skill levels

• 10% overnight travel – able to travel throughout the province and internationally (USA) via plane or car

• A reliable car is a necessity and all car expenses will be reimbursed via mileage allowance, other travel fully covered and reimbursed. Good driving record and insurance.

Preferred experiences:

• Cannabis Retail store management
• Technical Software Support
• Customer Service or Customer Relationship Management
• Minimum education - Associates Degree
• Experience with SalesForce

• Familiar with Zendesk or ticketing system

  What Really Matters:

A lot can be learned or trained, but there are a few things that can’t.

Strongly self-motivated with a drive to succeed Caring about our clients and their customers Being able to collaborate with others to ensure that we all succeed together

Want to Join the Team?

If you’re interested in a career with Cova and are committed to striving for success, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.