Implementation Specialist

Mar 18, 2022🔗 👁️ 14 14 Views

🏢 Cova 📍 Denver, CO

💰 DOE 🗓️ Full-time 🏷️ Information Technology 📛 No license required


About our company

Cova has been the fastest growing software solutions company in the history of the legal cannabis industry and is now the #1 POS in North America. After launching commercially less than 4 years ago, we surpassed over 50 other companies as the industry preference. Through constant product innovation, execution of a clear growth strategy and high integrity in everything we do, Cova delivers a premium service to its clients.

We design and build products on an open API architecture platform that elevates the dispensary retail experience. Our point-of-sale solution (POS) is purpose-built for cannabis retail and is based on years of experience in high growth/high complexity industries.

The legal marijuana market is on a fast growth trajectory with more new states legalizing every year. 5 more just passed in Nov 2020 and 2 additional states legislatively opted for retail operations in 2021.

Cova operates as a young company that spun out of a solid, well-established 20+-year-old software company called iQmetrix. Collectively, our software can be found in over 20,000 stores across North America in several verticals, and we support retailers with one location and others who have thousands. Cova has invested heavily to have the industry-leading platform for enterprises and is technologically ahead of where the industry is heading.

Let's shape the next generation of cannabis retailers together, and own it.

Job description

The Launch Team is part of Cova Operations team and is responsible for the customer journey from contract signing to store go live.

Job Summary:

We are looking for talented and driven Implementation and Software Trainers to join our team. You would be responsible for setting up Cova POS software in legal cannabis retail stores and training the staff on its use and operation. A typical “Onboarding” of a store requires two virtual remote sessions that include hardware configuration and store training. During which time you would be in communications with a Project Coordinator who would be handling the back-end elements (inventory, cash management, operations) of setting up that store. Outside of the 2 scheduled remote sessions, follow-up and ad hoc emails and calls may be required to help flesh out any outstanding training or configuration challenges.

Responsibilities:

Preferred experiences:

A lot can be learned or trained, but there are a few things that can’t.

Strongly self-motivated with a drive to succeed Caring about our clients and their customers Being able to collaborate with others to ensure that we all succeed together

Want to Join the Team?

If you’re interested in a career with Cova and are committed to striving for success, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.