Hardware Support Specialist

Mar 7, 2022🔗 👁️ 6 6 Views

🏢 Jane Technologies 📍 Santa Cruz, CA

💰 DOE 🗓️ Full-time 🏷️ Information Technology 📛 No license required


About our company

Jane is an MIT-founded, high growth, and rapidly expanding technology company in the cannabis industry. As the cannabis industry’s first complete real-time marketplace, we aim to provide consumers with a confident, safe and simple shopping experience. Users can browse local products in real-time, compare by price, proximity or popularity and place orders at local stores for pickup or delivery - all on the industry’s largest marketplace. In addition to our marketplace, we provide online menus and end-to-end checkout flows to dispensaries by integrating directly with their POS systems and leveraging real-time data to connect dispensaries and consumers. Additionally, Jane provides key data insights to industry stakeholders via our growing analytics platform.

Culture is the single most important component of Jane’s success to date. A successful candidate will thrive in our environment of mutual support, relentless pursuit of excellence, creativity, and complete lack of ego. To learn more about who we are, our culture, and whether this is the right place for you, read our Key Values profile: https://www.keyvalues.com/jane. Check out our product at: https://www.iheartjane.com/

Job description

We are looking for high-energy, emotionally intelligent, agile, and passionate individuals. As a Hardware Support specialist, you will work alongside the Partner Success and Technical Support teams to ensure internal and external customers service needs are met on a daily basis. You will be responsible for maintaining an inventory database of all assets, and own the process of receiving, national and international shipping deployment, and warehousing of assets. This role will also be responsible for the configuration, deployment and troubleshooting of remote technical hardware issues.

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Jane Technologies is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.