💰 DOE 🗓️ Full-time 🏷️ Dispensary 📛 No license required
About our company
NorCal Cannabis Co is one of California’s largest vertically integrated cannabis companies, with operations ranging from seed to store. We are on a mission to radically transform the cannabis industry. Doing this requires us to think differently and to question conventional approaches, therefore it's essential to have a diverse team of the very best people with all types of backgrounds and experiences to bring the best ideas to life. We are committed to maintaining an environment where all of our team members have the opportunity to be heard, to make an impact and to do the best work of their lives while building an industry from the ground up. Our mission is to change stigmas and enhance the lives of our customers and patients by delivering the unexpected, and we're looking for a Dispensary Manager to help do just that
The Dispensary Manager is responsible for ensuring the smooth operation of the dispensary by overseeing and directing all day-to-day operations, including overseeing all Dispensary Associates. This role must possess outstanding customer service skills, a problem-solving attitude, attention to detail, strong interpersonal and management abilities, and solid administrative/clerical and time management skills. The Dispensary Manager is also responsible for upholding the mission and values of the company and ensuring that his/her team delivers Member Service Excellence at all times.
Delivers a superior level of customer service, both in person and on the phone; coaches Dispensary Associates on the commitment to member service excellence
Consistently models professionalism; serves as a role model to dispensary staff during periods of high stress and ambiguity
Maintains highest level of compliance at all times and ensures all proper legal and company policies and procedures are strictly followed
Evaluates dispensary processes to ensure maximum efficiency
Becomes a subject matter expert; assists patients/costumers and coaches staff to both advise and educate patients/customers on the safe dosage and other aspects of the medicine
Diffuses difficult situations and ensures issues are resolved to the member’s satisfaction while upholding company standards
Approaches difficult conversations with employees and uses diplomacy in human resources issues; requests guidance from senior management when handling delicate employee relations situations
Oversees inventory and cash management, daily and weekly, including regular bank deposits; responsible for training Dispensary Associates on proper cash handling and inventory management
Maintains a clean, safe, and welcoming environment inside and outside the facility; has a high attention to detail and regularly reviews facility needs and communicates them to the appropriate parties
High School diploma or equivalent
2 years post-secondary education in a related field preferred
4+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail background preferred
2+ years’ experience in a management role (building and leading a team to success; lead by example)
Work history showing progressive responsibility, willingness to accept additional projects or challenges
Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
Familiarity with history and varieties of medicinal and recreational cannabis preferred but not required
Outstanding phone, email, and in-person customer service skills/etiquette
Ability to communicate clearly and calmly in a positive and didactic manner
Skilled in performing job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
Demonstrated proactivity, flexibility, adaptability, and multi-tasking
Ability to maintain confidentiality and a high level of ethical conduct; absolute reliability and integrity
Skilled in accurate cash management and inventory control
Ability to effectively plan and prioritize with focus and attention to detail
Ability to work effectively in both leading and being part of a team
What we bring to the table
Our co-workers are a close-knit, intelligent, and motivated team.
We care about you. We offer a competitive health, dental, and vision insurance for employees and their dependents.
We value diversity and inclusivity. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
NorCal Cannabis is an equal opportunity employer.
This position reports to the General Manager and is located in Southern California. Local candidates will be considered.