Desktop Support Specialist

May 24, 2019🔗👁️ 18 18 Views

🏢 Ample Organics 📍 Toronto, ON

💰 DOE 🗓️ Full-time 🏷️ Information Technology 📛 No license required

About our company

Cannabis compliance made easy.

Grow your business with Canada’s #1 seed-to-sale platform.

Job description

It’s an exciting time in the cannabis industry, and Ample Organics is at the heart of the action.

We’re Canada’s most trusted technology provider for licensed cannabis producers.

Making sure that our teams have the technology and support to succeed is critical to building that trust. That’s why we need an experienced, proactive trailblazer to join our Infrastructure team.

WHAT YOU’LL DO As a Desktop Support Specialist you’ll be in charge of providing excellent end user experience, including resolving potential or actual technical issues.

You’ll work with a team and collaborate to:

Support and maintain workstation environments for Windows and Mac OS systems

Evaluate new product versions and recommend upgrade schedules

Share your technical expertise by developing and delivering product training to your peers

Participate in the technology management process: technology refresh, asset inventory, and configuration management

Participate in business and IT projects as needed

WHAT WE OFFER YOU Opportunity to shape process

Learning and development opportunities

Competitive compensation and benefits package

Healthy snacks and wellness program

WHAT EMPLOYEES SAY “The people are absolutely amazing, both colleagues and clients!”

"The office space is gorgeous…”

"This is the most transparent company I have ever worked for…”

See more of what our team has to say on Glassdoor.

TOP STARTUP In 2018, Ample Organics was named one of LinkedIn’s Top 10 Startups in Canada and Deloitte’s Fast 50 Companies-to-Watch.

BEHIND-THE-SCENES Watch our hiring FAQs story and check out @ampleorganics on Instagram for an inside look at working here.

INCLUSIVE WORKPLACE Ample Organics is an equal opportunity employer. You can expect an inclusive, barrier-free hiring process and work environment.

Let us know if we need to provide any accommodations to ensure you receive a fair experience.

WHAT YOU’LL BRING You have verifiable experience:

Providing superior customer service in an IT Technical Support, IT Helpdesk, or IT Field Service Technician role

Setting up, configuring, and managing hardware and software

Communicating technical problems and instructions in easy-to-understand terms

Using technologies like macOS, Microsoft SMS/SCCM, AD to manage and deploy both Windows and Linux environments

Effectively using incident management tools, like: ServiceNow, Remedy, ZenDesk, JIRA, and Product Design

You also have:

A working knowledge of clients/servers, networking, VOIP, and internet fundamentals

The ability to lift and carry equipment weighing up to 40lbs

You don’t have to have a diploma in Computer Science or ITIL Foundation Certification – but if you do, we’ll put your knowledge to good use.

JOIN THE INFRASTRUCTURE TEAM “Amazing culture, you're part of a team of people who really love the work they do.”

Work with leading licensed cannabis producers and join us on the front-lines of this global industry.