Customer Support Specialist

Jul 30, 2019🔗👁️ 34 34 Views

🏢 IndicaOnline 📍 Hollywood, CA

💰 DOE 🗓️ Full-time 🏷️ Other 📛 No license required


About our company

The leading Point of Sale provider for cannabis businesses.

Job description

IndicaOnline is hiring a full-time Customer Support Specialist in the Los Angeles area with flexible hours and possible weekend availability.

The right candidate will have experience in customer service, technical support, or cannabis industry. We are looking for someone who is into technology and is passionate about helping customers.

The ideal candidate will have strong knowledge of Apple iOS and have experience working of Jira, Zendesk, CRMs and other support software.

As a Customer Support Specialist, you will learn IndicaOnlines software and become a product expert. You will be contacted by our customers via telephone, email, support tickets and occasionally will meet them in person.

Essential Responsibilities:

Knowledge and Skills:

Experience: Customer Service: 4 years (Required) Technical Support: 1 year (Preferred)

Work authorization: United States (Required)

Work Location: One location

Benefits: Paid time off

Work environment: Office

Communication method(s) used: Phone Email Chat

Job Duties:

Schedule: Weekends required Monday to Friday