|Customer Support Specialist|
Mar 19, 2019👁️ 114 114 Views
Founded in 2011, IndicaOnline is the leading POS and EMR platform for the medical cannabis industry, servicing customers throughout all legal US States and Canada. Created by a small group of award winning IT Professionals, IndicaOnline’s world class software and services have been purpose-built with any size MMJ organization in mind. From administration, electronic medical records and innovative data management tools to expenses and collections, IndicaOnline’s cutting edge technology streamlines and simplifies operations.
The IndicaOnline team is committed to spurring positive industry change through technology with the objective to create a positive culture, deliver excellence, expect and embrace change, grow and win.
IndicaOnline, the leading Point of Sale provider for cannabis businesses is hiring a full-time Customer Support Representative in the Los Angeles area with flexible hours and possible weekend availability.
The right candidate will have the experience in customer service, technical support, or cannabis industry. We are looking for someone who is into technology and is passionate about helping customers.
The ideal candidate will have strong knowledge of Apple iOS and have experience working of Jira, Zendesk, CRMs and other support software.
As a customer support specialist, you will learn IndicaOnlines software and become a product expert. You will be contacted by our customers via telephone, email, support tickets and occasionally will meet them in person.
Promptly reply to customer's requests and questions about the software
Provide businesses with technical support with hardware, software and other issues
Work with entire team to provide the best customer service in the industry
Track support requests and issues via our ticketing management system
Knowledge and Skills:
Excellent communication and interpersonal skills
Be proficient with Apple products, support software
Attention to detail and excellent organizational skills
Solid analytical, research, and problem-solving abilities
Being able to set and adapt to changing priorities
Experience: Customer Service: 3 years (Preferred)
Work environment: Office
Communication method(s) used:
Benefits offered: Paid time off