Customer Support Specialist

Aug 9, 2019🔗👁️ 21 21 Views

🏢 Green Bits Inc. 📍 Portland, OR

💰 DOE 🗓️ Full-time 🏷️ Information Technology 📛 No license required


About our company

In 2014, we set out to empower cannabis retailers with an easy-to-manage platform. We asked shop owners about their priorities and pain points — and what would make their work lives happier and more rewarding.

From those conversations, we developed a point-of-sale product that matches their unique workflows and business demands, like seed-to-sale tracking, faster checkout lines, customer sales limits and complex inventory reporting.

Today, Green Bits is changing the way cannabis retailers do business — simplifying processes and making compliance effortless, so you can focus on what matters most: happy customers, steady growth, and a strong bottom line.

Job description

Green Bits is not your ordinary tech startup and we are not looking for an ordinary candidate. This opening is for someone passionate about customer support to join our fast-paced startup in downtown Portland, OR.

Customer Support Specialists are responsible for initial technical response to all customer inquiries across all of our support channels: our portal, chat, email, and telephone. In addition, they manage and perform customer advocacy follow-up. Customer Support Specialists should be able to gather initial data as well as accurately prioritize and escalate incoming cases. Complex cases or cases that require more than 30 minutes of troubleshooting effort should be escalated to the appropriate team/Product Support Agent. Customer Support Specialists are also responsible for filing and managing feature requests.

Our core team has built, scaled, and sold startups. We're intensely devoted to our mission and looking for an individual who can embrace aggressive goals. If you're motivated to succeed and driven by the prospect of unlimited growth, this role is the perfect opportunity to get in at the ground level with a young company poised to dominate an exciting new industry.

Key responsibilities and duties:

You will:

Our Ideal Candidate:

Bonus Points:

Things You Should Know: This position is located in our office in Downtown Portland, OR We don't have cubicles and we're standing-desk-friendly We're all stoked to be here!