Customer Support Lead

Jul 21, 2019🔗👁️ 38 38 Views

🏢 LeafLink 📍 West Hollywood, CA

💰 DOE 🗓️ Full-time 🏷️ Other 📛 No license required

About our company

LeafLink (Named a Top 10 Most Innovative Company in the World - 2018 by Fast Company) is a well funded SaaS platform that provides a marketplace for retailers to purchase from their cannabis vendors, as well as a suite of software tools for those vendors to manage their orders and operations. With over 2,500 dispensaries and more than 750 leading brands across 15 markets, LeafLink is setting the industry standard for how cannabis vendors and retailers do business with each other.

Job description

LeafLink is seeking a Customer Support Lead to join our growing team. You will work directly with our clients as well as our Client Success, Engineering, and Business Development teams to grow our business, troubleshoot software issues, improve our product, answer ZenDesk support tickets and retain users. Together with the other members of the Client Success team, you will train our clients, tackle tough issues, and help lead our company into new territories.

This role is highly collaborative and cross-functional across internal teams. You need to be an outgoing and sociable self-starter who is comfortable with change, enjoys a fast pace, and can juggle many tasks and deadlines.

Experience Needed:

What Youll Do:

Who You Are: