Customer Experience Manager

May 4, 2019🔗👁️ 65 65 Views

🏢 LeafLink 📍 Toronto, ON

💰 DOE 🗓️ Full-time 🏷️ Sales 📛 No license required

About our company

LeafLink is a SaaS marketplace that provides licensed cannabis dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage their operations and scale.

With over 3,000+ dispensaries and more than 1,000+ leading brands in 19 states and territories, LeafLink is setting the industry standard for how cannabis brands and retailers work together.

Our team, backed by funding from leading VC's, is poised to define the cannabis wholesale market. LeafLink was also named one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2018, joining the ranks of Amazon, Slack, and VMWare and we are hungry for more!

Job description

LeafLink seeks a Client Experience Manager to join our growing team. You will work directly with our clients as well as our Customer Experience and multiple internal teams to grow our business, troubleshoot software issues, improve our product, and retain customers. Together with the other members of the Client Experience team, you will train our clients, tackle tough issues, and help lead our company into new territories.

This role is highly collaborative. You will be working dynamically with multiple clients, team members, and internal teams. You need to be an outgoing and sociable self-starter who is comfortable with change, enjoys a fast pace, and can juggle many tasks and deadlines.